Delivery, Ordering & Fabric Care

Studio guidance on delivery, pre-orders, cancellations, measurements and caring for your garment.

Returns & exchanges

We do not accept returns or exchanges unless the issue is a fault on our side. Contact client care with your order reference and photographs so we can review the issue.

How do I select the correct size?

Each product includes a detailed size guide. If you need extra assistance, our team is happy to recommend the ideal fit based on your measurements.

Do you offer custom sizing?

Selected collections may be tailored to individual measurements. Availability depends on the design and production schedule.

What if I am between sizes?

We generally recommend choosing the larger size for easier tailoring and comfort. Our customer care team can also advise before purchase.

Can measurements vary slightly?

Minor variations may occur because handcrafted garments are individually finished. These differences remain within acceptable tailoring tolerances.

What is a pre-order?

A pre-order allows you to reserve an exclusive design before it is completed. This enables careful handcrafted production while reducing unnecessary inventory.

How long do pre-orders take?

Estimated production timelines are provided on each product page. Complex handcrafted work naturally requires additional time to ensure exceptional quality.

Can I cancel a pre-order?

As production often begins shortly after confirmation, cancellations may not always be possible. Please contact us promptly if your circumstances change.

Can ready-stock and pre-order items ship together?

Yes. They are usually dispatched together once the pre-order item is complete. Separate orders are recommended if you require ready-stock items earlier.

Does Khansaab Studio create bridal ensembles?

Yes. Our bridal creations celebrate Bengali heritage with refined craftsmanship, luxurious textiles, and intricate detailing. Every design is thoughtfully developed to become a timeless part of your wedding memories.

How early should I place my bridal order?

We recommend beginning the consultation several months before your wedding. This allows adequate time for design discussions, production, fittings, and careful finishing.

Can bridal outfits be customised?

Many bridal pieces can be personalised through colour palettes, measurements, or selected embellishments. Customisation depends on the collection and production schedule.

Do you help coordinate family outfits?

Yes. We can guide coordinated looks for close family members, helping create a harmonious wedding aesthetic while respecting individual style.

Do you ship worldwide?

Yes. Khansaab Studio proudly serves customers across the globe using trusted international courier partners, bringing Bengali craftsmanship to wardrobes everywhere.

How long does international delivery take?

Delivery times vary by destination and customs procedures. Estimated shipping timelines are shared during checkout and once your order is dispatched.

Will I pay customs duties?

Import duties or local taxes are determined by your country's regulations and are the responsibility of the recipient where applicable.

Can I track my international shipment?

Absolutely. Tracking details are shared once your parcel leaves our studio so you can follow its journey until delivery.

How should I care for handcrafted garments?

We recommend gentle professional dry cleaning for most handcrafted pieces. Proper storage away from direct sunlight helps preserve colour, texture, and delicate detailing for years.

How should I store Jamdani?

Fold your garment carefully using soft muslin or tissue between layers and keep it in a cool, dry place. Avoid prolonged hanging for heavier pieces.

Can handcrafted fabrics be ironed?

Yes, but always use a low temperature or steam setting with a protective cloth. This helps safeguard delicate fibres and woven motifs.

How can I make my garment last for generations?

Treat your garment as an heirloom by cleaning it appropriately, storing it carefully, and wearing it with thoughtful care. Fine craftsmanship rewards careful preservation.