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Khansaab Studio 1988 - Customer Care
- KS Studio5th Floor, DigiLab Diagnostic building, Section 12, Block A, Rd. 2, House 146, Dhaka 1216
- Hotline No.+880 1975 955 151
+880 1675 955 151 - Emailorder@khansaabstudio.com
support@khansaabstudio.com
Bengal has long been celebrated for extraordinary weaving traditions and textile artistry. Our collections honour this legacy through contemporary silhouettes that remain deeply rooted in cultural heritage.
We work closely with experienced artisans, embrace slow production, and respect traditional techniques throughout the design process. This commitment helps keep centuries-old craftsmanship alive for future generations.
Collections
We launch thoughtfully curated collections throughout the year instead of following fast-fashion cycles. Every release reflects a unique story and design direction.
Some signature designs may return in updated editions, but many collections remain intentionally limited to preserve exclusivity.
Our collections celebrate weddings, Eid, festive gatherings, formal events, and elegant everyday dressing, offering timeless pieces for every meaningful occasion.
Absolutely. Many designs are created to pair beautifully with coordinated accessories, allowing you to create a refined and cohesive ensemble.
Sizing & Measurements
Each product includes a detailed size guide. If you need extra assistance, our team is happy to recommend the ideal fit based on your measurements.
Selected collections may be tailored to individual measurements. Availability depends on the design and production schedule.
We generally recommend choosing the larger size for easier tailoring and comfort. Our customer care team can also advise before purchase.
Minor variations may occur because handcrafted garments are individually finished. These differences remain within acceptable tailoring tolerances.
How to Book a Pre-Order.
A pre-order allows you to reserve an exclusive design before it is completed. This enables careful handcrafted production while reducing unnecessary inventory.
Estimated production timelines are provided on each product page. Complex handcrafted work naturally requires additional time to ensure exceptional quality.
As production often begins shortly after confirmation, cancellations may not always be possible. Please contact us promptly if your circumstances change.
Yes. They are usually dispatched together once the pre-order item is complete. Separate orders are recommended if you require ready-stock items earlier.
Bridal Services
Yes. Our bridal creations celebrate Bengali heritage with refined craftsmanship, luxurious textiles, and intricate detailing. Every design is thoughtfully developed to become a timeless part of your wedding memories.
We recommend beginning the consultation several months before your wedding. This allows adequate time for design discussions, production, fittings, and careful finishing.
Many bridal pieces can be personalised through colour palettes, measurements, or selected embellishments. Customisation depends on the collection and production schedule.
Yes. We can guide coordinated looks for close family members, helping create a harmonious wedding aesthetic while respecting individual style.
International Orders
Yes. Khansaab Studio proudly serves customers across the globe using trusted international courier partners, bringing Bengali craftsmanship to wardrobes everywhere.
Delivery times vary by destination and customs procedures. Estimated shipping timelines are shared during checkout and once your order is dispatched.
Import duties or local taxes are determined by your country’s regulations and are the responsibility of the recipient where applicable.
Absolutely. Tracking details are shared once your parcel leaves our studio so you can follow its journey until delivery.
Fabric Care
We recommend gentle professional dry cleaning for most handcrafted pieces. Proper storage away from direct sunlight helps preserve colour, texture, and delicate detailing for years.
Fold your garment carefully using soft muslin or tissue between layers and keep it in a cool, dry place. Avoid prolonged hanging for heavier pieces.
Yes, but always use a low temperature or steam setting with a protective cloth. This helps safeguard delicate fibres and woven motifs.
Treat your garment as an heirloom by cleaning it appropriately, storing it carefully, and wearing it with thoughtful care. Fine craftsmanship rewards careful preservation.
Authenticity & Sustainability
Every Khansaab Studio piece is designed with our signature aesthetic and produced through trusted artisan partnerships. Purchasing directly from our official channels ensures authenticity.
No two handcrafted garments are ever completely identical. These subtle differences are celebrated as proof of genuine artisan workmanship rather than factory production.
Our approach values slower production, thoughtful craftsmanship, and garments designed to be worn for many years instead of a single season.
Every purchase helps sustain traditional weaving and embroidery communities, encouraging the continuation of skills that have shaped Bengal’s textile heritage for generations.